Terms and conditions

Welcome to the e-commerce of U.S. Sassuolo Calcio srl. Trademarks, logos and other distinctive symbols of various kinds on the site belong to U.S. Sassuolo Calcio srl. The use of trademarks, logos and other distinctive symbols including reproduction on other websites by unauthorised third parties is prohibited. The contents of the site (texts, layout, images and animations) are protected by copyright; it is therefore forbidden, among other things, to reproduce and publish images in any form without written consent of U.S Sassuolo Calcio srl.

1. Definitions 

The term “Online Sales Contract” means the contract for the purchase and sale of the Supplier's products (as defined below), stipulated between the latter and the Customer (as defined below) within the framework of a distance sales system using telematic means, organised by the Supplier (hereinafter the “Contract”). 

The terms "Purchaser" or "Customer" shall mean the consumer as a natural person who makes the purchase, referred to in this contract, for purposes not related to his or her commercial or professional activity and that he or she accepts the general conditions of sale.

 The term "Supplier" means the person who carries out the sale of the goods covered by this Contract (U.S. Sassuolo Calcio srl).

The term “Order” refers to the request form for the goods on sale, filled in by the Customer through the Site.

The term “Products” refers to the goods offered for sale on the Site, according to the general conditions of sale.

The term “Price” refers to the amount paid for the sale of the goods.

The term “Contract” refers to the distance contract which has as its object the sale of the products, according to the General Conditions of Sale.

2. The Parties of the Contract and access to the online purchasing service of the Products

The goods covered by these general conditions of contract (hereinafter referred to as the "Products") are offered for sale by

U.S Sassuolo Calcio srl
VAT no. 01047110364; TaxCode 84008950366
REA (Economic and Administrative Index) No. MO-225819; share capital €5.000.000,00
(hereinafter "Sassuolo Calcio" or also the "Supplier").

with registered office in Italy
via Giorgio Squinzi, 1
41049 Sassuolo (MO)

The operating address of U.S Sassuolo Calcio srl is as follows:
C/O Mapei Football Center
via Giorgio Squinzi, 1
41049 Sassuolo (Mo).

The purchaser (hereinafter also referred to as the "Customer") expressly declares to make the purchase for purposes unrelated to any entrepreneurial, commercial or professional activity carried out.

Access to the online purchasing service of the Products is allowed by means of a customer identification code and a keyword (hereinafter "Password").  It is expressly forbidden for the Customer to enter false and/or fictitious data during the registration process which is necessary to activate the procedure for the execution of this Contract and further related communications; the personal details transmitted by the Customer must correspond to his/her real personal details and not to that of third parties or fictitious data.  It is expressly forbidden to make multiple registrations corresponding to the same person or enter the data of third parties. U.S. Sassuolo Calcio srl reserves the right to legally pursue any violation and abuse, in the interest and for the protection of its consumers. U.S Sassuolo Calcio srl declines any responsibility to the Customer for the issue of incorrect fiscal documents due to errors in the data provided by the Customer, being the Customer solely responsible for correct provision of data.  The Customer is obliged to take all appropriate measures so that the Password is kept in the utmost confidentiality and assume responsibility for any damage caused to U.S Sassuolo Calcio srl and/or third parties as a result of failure to comply with the aforementioned confidentiality obligations.  It is understood that the Supplier cannot in any event be held liable towards the Customer and/or third parties for the abusive use of the Password and, in general, of the online purchasing service through the Website (as defined below) by unauthorised third parties.

3. Object and conclusion of the Contract

With this Contract, the Supplier sells to the Purchaser, who purchases at a distance, through telematic means, exclusively the Products indicated and offered for sale on the website store.sassuolocalcio.it (hereinafter the "Website"). The Contract between the Supplier and the Customer is concluded exclusively through the Internet by means of the Customer's access to the address of this Website, where, following the procedures indicated in the relevant registration section, the Customer will subsequently formalise the proposal for the purchase of the Products offered for sale through the Website.

In order to make a purchase, the Customer must follow the following steps:

select the product and click on the "add to cart" button: at that point there will be a summary of the main characteristics of the chosen product and an indication of the total price due, including shipping costs (excluding only customs duties, where due) and taxes;
Click on the “proceed to checkout” button and fill in the request form (“Order”), indicating the payment method chosen; the Customer, before proceeding to the next step, is required to verify the accuracy of the data entered, for which he/she is responsible;
read these general terms and conditions by clicking the relevant button and expressing consent by clicking on the box next to “I accept the terms and conditions of sale”;
Click the “buy” button: the button will highlight, as required by law, that the forwarding of the order implies the obligation to pay for the goods that are going to be purchased.

When the Supplier receives the purchase order from the Customer, it will send an e-mail confirmation and/or display a printable web page confirming and summarising the purchase order, in which the data entered by the Customer in the order form will be reported.

The Contract is considered to be finalised and effective between the parties only with the execution of the order and the issue of the relative invoice by the Supplier, the latter having the possibility, until that moment, to refuse the order. A hardcopy sales invoice will be issued by the Supplier and inserted inside the package containing the ordered Products.

4. Methods of payment and refund

 U.S Sassuolo Calcio srl accepts the payment for the Products ordered by means of PayPal.  Credit card data is managed directly by credit institutions and/or financial companies, specialised in the management of on-line payments. The information is encrypted using encryption systems that prevent it from being used by third parties and is sent directly to the bank. If problems and/or irregularities are found in the telematic process of purchasing the Products by credit card, U.S. Sassuolo Calcio srl may carry out inquiries (such as, by way of example, but not limited to verification of credit card ownership and/or control of possible abusive use of the card, etc.). If at the end of this inquiry irregularities are found, U.S Sassuolo Calcio srl will not proceed with the order.  In the event that no irregularities are found during the telematic process of purchase of the Products, US. Sassuolo Calcio srl will proceed with the order and will process the delivery of the Products, provided that there are no further elements to prevent this. If the conditions are met, any refund to the Customer will be made:  

by reversal of the payment by credit card, within 14 days from the date on which U.S Sassuolo Calcio srl was made aware of the cause generating the right to refund;
by refund to the current account indicated by the Customer in the refund request if the Customer has paid for the Products by cash on delivery. The price of the Product will be re-credited within 14 days from the date on which the Supplier becomes aware of the cause generating the right to a refund, provided that the Customer has correctly indicated his/her bank details in the refund request.

5. Timing and method of delivery of the Products

 U.S Sassuolo Calcio srl will deliver the ordered Products through couriers. The time taken to process the order may vary, from 1 to a maximum of 7 working days starting from the confirmation of the order and the receipt of payment of the goods, within which the Supplier will issue the invoice and consequently accept the order. In the event that the Supplier is not able to ship the Products ordered within this period, the Customer will be promptly notified by e-mail and/or telephone, indicating the term within which the order will be processed. It is understood that delivery times may vary depending on the country of destination and other factors that do not depend on the will of U.S Sassuolo Calcio srl.

6. Shipping and delivery costs of the Products 

U.S. Sassuolo Calcio srl delivery terms are DDP (Delivery Duty Paid) to the Countries of the EC, therefore in these destinations the ordered Products will arrive directly to the delivery place indicated by the Customer in the order request, without the Customer having to pay any further amount than that already paid at the moment of the order being sent. For all other countries the delivery terms are DDU (Delivery Duty Unpaid), therefore the courier may present the Customer, upon delivery of the Products, with a separate invoice requesting payment of the duties and taxes required by the local authorities. For further information about shipping costs, duties and customs charges please refer to the section of the Website specifically dedicated to the shipment of the Products.

7. Responsibilities arising from transport

 It is understood that the Supplier shall not be liable for any delay in the execution of the order or in the delivery of the products due to the carrier and for any damage caused to the goods during transport. U.S. Sassuolo Calcio srl will entrust to the carrier goods which are perfectly intact and that correspond with the order requested. Upon delivery of the Products by the courier, the Customer is required to check:

that the number of Products delivered corresponds to what is indicated in the order confirmation sent by e-mail before shipment and on the carrier's delivery note;
that the Product or packaging is intact as is not damaged, wet or altered;

In the event of any anomaly, the Customer shall not accept the goods and shall make a complaint directly to the carrier, indicating specifically which discrepancies he/she has found. In the absence of said declaration, the Customer shall not be entitled to raise any further objections regarding the existence of evident defects in the Products delivered.

7. Product Prices 

All sales prices of the Products displayed and indicated on the Website are expressed in Euro (€) and constitute an offer to the public pursuant to art. 1336 of the Italian Civil Code and include VAT and any other taxes for delivery within the territories of an EC country. For deliveries to non-EC countries, as specified in point 6), the courier may request additional amounts from the Customer for local taxes and duties. The shipping costs will be indicated and calculated in the purchase procedure of the Products before the order is placed by the Customer and also contained in the web page summarising the order placed. The prices indicated for each of the Products offered to the public are valid until the moment the purchase order is submitted and indicated on the order summary web page. It is understood that the prices of the Products may be varied unilaterally and at any time by the Supplier, it being understood that the price of the Product indicated on the order summary web page made by the Customer will be binding between the Supplier and the Customer.

8. Product Availability 

The Supplier ensures, through the telematic system used, the processing and execution of purchase orders for the Products. Should a purchase order exceed the quantity of the Products existing in the warehouse, the Supplier, by e-mail and/or telephone communication, will inform the Customer if the Product is no longer available or what the waiting time is to acquire the chosen Product, asking, in the latter case, whether or not the Customer intends to confirm the order. The Supplier's computer system confirms the registration of the purchase order as soon as possible by sending the Customer a confirmation by e-mail, which does not produce any legal obligation, since it is a simple summary of the order.

9. Limitation of Supplier's liability 

The Supplier does not assume any responsibility in the event that it is unable to execute the order in the time provided for in the Contract due to unforeseeable circumstances or force majeure. The Supplier shall not be held liable towards the Customer, except in the case of wilful misconduct or gross negligence, for inefficiencies or malfunctions connected with the use of the Website, independent of the Supplier's will with regards its collaborators and/or sub-suppliers, which are beyond reasonable predictability and which cannot be remedied without precautions greater than those of standard diligence. In any case, any right of the Customer to damages or compensation is excluded, as well as any contractual or non-contractual liability for direct or indirect damages to persons and/or property, caused by the non-acceptance, even partial, of an order by U.S Sassuolo Calcio srl. The Supplier assumes no responsibility for any fraudulent or illegal use that may be made by third parties of the credit cards used to pay for the Products purchased, if he/she can prove that he/she has taken all possible ordinary precautions at the time and in accordance with ordinary diligence. Please note that U.S Sassuolo Calcio srl will not refund customised products.

10. Product Liability, Proof of Damage and Indemnifiable Damages 

U.S Sassuolo Calcio shall not be held liable for any direct and/or indirect, contractual and/or non-contractual damage suffered by the Customer arising from defects and/or flaws in the Product if the defect and/or flaw is due to the conformity of the Product, to an imperative legal provision or to a binding measure, or if the state of scientific and technical knowledge at the time the manufacturer placed the Product on the market, did not yet allow the Product to be considered defective and/or flawed. It remains understood that no compensation shall be due if the Customer is aware of the defect and/or flaw of the Product and the danger resulting from it and nevertheless voluntarily exposes himself/herself to it. In any case, the Customer is responsible for proving the defect and/or flaw of the purchased Product, the damage and the causal connection between defect and damage suffered. The Customer is aware that the Products ordered are described and photo-reproduced on the Website, therefore, will tolerate the normal colour differences and discrepancies of the Products that will be delivered to him/her with respect to the Products viewed on the Website.

11. Guarantees and Assistance Modalities in favour of the Customer 

The Supplier shall be liable for any defects and/or ascertained defect of the Product, provided this is attributable to the same and that such defect and/or defect has been reported by registered letter with return receipt to store.sassuolocalcio.it c/o U.S Sassuolo Calcio srl, via Giorgio Squinzi, 1 - 41049 Sassuolo (Mo) or sent by e-mail to store.sassuolocalcio.it within eight days of delivery of the Product. The complaint is not necessary if the Seller has acknowledged the existence of the defect and/or flaw or has concealed it. The Supplier reserves the right to ask the Customer for photographic reproductions of the Products allegedly defective and/or faulty before authorising returns and/or exchanges. In the event that the Products are defective and/or faulty, the Supplier shall bear the transport costs necessary to return the Products to its warehouses. Changes or returns of Products will not be accepted if they have been tampered with, worn, washed or otherwise altered by the Customer. It will be the Customer's responsibility to ensure the transport of the returned goods for exchange to the Supplier. In the event of theft or loss of the returned Products during transport to the Supplier, the goods will not be refunded. It remains understood that the Supplier will not accept returns of tailor-made or personalised Products (e.g. garments with names printed on them). Should a defect be found in the purchased Product, the Customer may contact the "Customer Service" through telephone number and email address specifically dedicated to this service, indicated on the Website. The Customer Service will also provide the Customer with:(x) all assistance necessary for the solution of problems relating to any disputes and/or claims of the Customer; (y) all assistance during the operations of online purchasing of the Products.

12. Customer Obligations 

Once the on-line purchase procedure has been completed, the Customer undertakes to print and store these general conditions of sale as well as the specifications of the Product to be purchased.  The Customer agrees to pay the price of the purchased Product in the time and manner indicated in the Contract.

13. Right of Withdrawal 

The Customer has the right to withdraw from the Contract, pursuant to Legislative Decree 21/02/2014 no. 21 within 14 (fourteen) days, starting from the day of sending the purchase order for the Products. If the Customer exercises the right of withdrawal, he/she must inform the Supplier by means of the form in the dedicated area of the Website. In any event, in order to benefit from the right to a refund of the price of the Product, the Customer must return the Product intact in its packaging with the labels and, in any case, not used or worn.  The Customer acknowledges that the right of withdrawal may not be exercised in relation to Products ordered by the Customer that have been tailor-made or personalised. The only expenses due by the purchaser for the exercise of the right of withdrawal, in accordance with this article, are the costs of transporting the Product to U.S Sassuolo Calcio srl. Products that will not be returned according to the aforementioned procedures will not be accepted by the Supplier and, as a result, will not be refunded.  It is understood that in case of right of withdrawal, the Supplier shall not be liable for the theft or loss of the Products occurred during the transport of the goods to the Supplier.  If the Customer exercises the right of withdrawal, the Supplier will refund the price of the Product within 14 days of receipt of the withdrawal notice, provided that the goods have been returned in the conditions and in the manner indicated in this article. The Customer must send the returned goods to the following address  

U.S. Sassuolo Calcio 
C/O Mapei Football Center
via Giorgio Squinzi, 1
41049 Sassuolo (Mo) Italy

14. Change of Products 

If the Customer wishes to change the Products purchased for reasons related to the size and/or colour and/or model of the Products themselves, he/she must proceed with the return procedure and place a new order.

15. Confidentiality agreement and Personal Data Protection of the Customer 

U.S Sassuolo Calcio srl protects the privacy of its customers and guarantees that the processing of data is carried out in accordance with the privacy regulations. The Customer is informed of the different types of consent to the use of his/her personal data, which he/she may give on a voluntary basis and always revocable, by reading the section on the Website specifically dedicated to this purpose.

16. Contract Archiving Procedures 

Pursuant to art.12 of Legislative Decree 70/03, U.S Sassuolo Calcio srl informs the Customer that every order sent is stored in digital form on the server that hosts the Website according to criteria of confidentiality and security.

17. Communications and Complaints 

Written communications addressed to U.S Sassuolo Calcio srl and any complaints will be considered valid only if sent to U.S Sassuolo Calcio srl, c/o Mapei Football Center, via Giorgio Squinzi, 1 - 41049 Sassuolo (Mo) or sent by e-mail to store.sassuolocalcio.it.

The Customer shall indicate in the registration form for the Website his/her residence, the telephone number or e-mail address to which he/she wishes the Supplier's communications to be sent.  It is understood that all communications from the Customer (such as, by way of example, but not limited to: requests, suggestions, ideas, information, materials, etc.) that may reach the Supplier's e-mail address (also electronic, at store.sassuolocalcio.it) will not be considered information or data of a confidential or private nature.  The aforesaid communications may not contain content that directly or indirectly contravenes the laws in force (including those of a regulatory nature) of the Italian State or of any other State and may not in any case:(i) violate the rights of third parties; (ii) contain information that infringes the rights of third parties and/or is untrue, it being understood from now on that no responsibility can be attributed to the Supplier with regard to the content, lawfulness, nature, quality and truthfulness of the information inserted in said communications by the Customer.

18. Jurisdiction and Applicable Law 

Pursuant to art. 63 of Legislative Decree no. 206 of 6 September 2005, all disputes concerning the validity, interpretation, execution and effectiveness of this Contract shall be assigned to the jurisdiction of

Court of the place of residence of the Client if the Customer is a consumer and is resident in Italy;
Exclusively the Court of Milan in any other case.

 This Contract is governed by Italian law.

19. Contract Effectiveness 

The confirmation of the purchase order of the Products implies for the Customer the acceptance of these general conditions of contract. These general terms and conditions may be updated and/or amended unilaterally by the Supplier and shall be valid from the date of publication on the Website.